William Lehmus

Om William

Williams CV

• Husqvarna Group

  Delivery Lead - Scaling AI

  2024 -

  AI Delivery Lead, Enterprise AI Organization
  Leading strategic AI initiatives at Husqvarna Group, driving innovation and digital transformation across the enterprise.
  
  ROLE
  As a key leader in the Enterprise AI organization, spearheaded the Scaling AI initiative focused on implementing and scaling high-impact AI technologies across the business. Led end-to-end delivery of AI solutions from proof-of-concept to full-scale implementation, bridging technical capabilities with tangible business outcomes.
  
  KEY ACHIEVEMENTS
  - Successfully scaled a document translation AI initiative from proof-of-concept to enterprise-wide implementation, resulting in annual cost savings of 13 MSEK and significantly reduced time-to-market
  - Architected comprehensive solution integration including UI/UX, API development, and system integrations with CRM Dynamics, Sitecore, ERP & MDM systems
  - Established and managed cross-functional relationships between technical teams and business stakeholders to ensure alignment and successful delivery of AI initiatives
  
  RESPONSIBILITIES
  - Led full project delivery lifecycle for data science and AI initiatives, from exploration to production deployment
  - Managed stakeholder communications, risk mitigation, and escalation processes across multiple organizational levels
  - Implemented scaled agile frameworks to ensure timely, high-quality project outcomes while maintaining scope and profitability
  - Served as the primary technical advisor for AI and customer interaction technologies, providing strategic guidance to senior management
  - Translated complex technical concepts into clear business value propositions for non-technical stakeholders
  - Actively participated in external AI networks and forums to stay current with industry trends and bring innovative solutions to the organization
  
  IMPACT
  Instrumental in positioning Husqvarna Group at the forefront of AI innovation by successfully scaling proven technologies into the enterprise architecture. Delivered measurable outcomes including:
  
  Enhanced customer engagement and satisfaction metrics
  Accelerated time-to-market for key business initiatives
  Significant cost reduction through AI-driven process optimization
  Established scalable framework for future AI implementation projects

• Husqvarna Group

  Product Owner - Customer Interaction Domain

  2023 - 2024

  ROLE
  Product Owner for Customer Experience Squad.
  The services in the squad are used by 4+ million users annually and include both consumers and internal users.
  
  1) Conversational AI Platform (short name CAI Platform)
  A backend service for conversational AI. The CAI Platform provides enablers for our suppliers of conversational AI capabilites with data sharing and advanced analytics as well as a range of it's own capabilites not covered by Husqvarna's suppliers.
  
  2) Service Cloud Portal
  An internal tool used by primarily internal users such as sales companies, support agents, developers and testers.
  
  3) Husqvarna My Pages
  Public webpage for our consumers to manage their owned products.
  
  4) Husqvarna Self Service Portal
  Service for DIAM admins as well as for customers to manage their accounts.
  
  5) Developer Portal
  Used by Husqvarna's power users who wants to integrate Husqvarna's and Gardenas connected products with their own home automation systems.
  
  The squad consists of full stack developers distributed between Sweden (Stockholm, Gothenburg and Huskvarna) and India (Mumbai) .
  
  The tech stack is mainly based based on AWS Cloud services and the squad build both front-end and back-end for our services. The services are used by all business units in Husqvarna (Husqvarna Forest & Garden, Gardena, Husqvarna Construction)
  
  CUSTOMER BENEFIT
  William was tasked to create a new squad by internalizing a squad run by an external consulting company together with Husqvarna internal developers. Special consideration was taken to create a good mix of consultants and internal developers, personal relations between squad members, experience levels, services in scope and tech stack. The result is a new squad with a special focus on customer experience which includes both internal customers in the different business units as well as end-customers. William reworked the strategy, mission and vision on Conversational AI together with senior business and IT architects to create a new focus relevant for 2023 and forward.

• Husqvarna Group

  E2E Service Manager

  2021 - 2023

  End-2-End Digital Service Manager
  
  ROLE
  Led comprehensive digital service operations and transformation initiatives, ensuring seamless delivery of mission-critical services while driving continuous improvement and operational excellence.
  
  KEY RESPONSIBILITIES
  - Orchestrated end-to-end digital service management including incident resolution, problem management, and strategic enhancements across a diverse portfolio of business-critical services
  - Planning and execution of IT infrastructure releases, ensuring minimal disruption while maintaining service quality and business continuity
  - Developed and implemented service optimization strategies, encompassing lifecycle management, change protocols, SLA compliance, and capacity planning
  - Built and led cross-functional teams, coordinating with IT domain specialists and delivery managers to ensure aligned service delivery meeting business objectives
  
  STRATEGIC INITIATIVES
  Established robust documentation and knowledge management systems to improve service delivery efficiency and team collaboration
  Implemented performance monitoring frameworks to track and optimize service metrics, ensuring consistent delivery against SLAs
  Led project management initiatives to drive service improvements and digital transformation efforts
  
  IMPACT
  - Virtually eliminated all disruptions in the end-2-end delivery of service sales improving customer convertion rate and profitabiliy.
  - Greatly improved customer satisfaction & incident lead times
  - Implemented agile tools and processes for business portfolio owners, enabling better project management& IT delivery-
  - Streamlined change management processes, reducing implementation risks and improving success rates
  - Optimized resource allocation and capacity planning, leading to improved operational efficiency

• Evobus

  Projekt Lead

  2021 - 2021

  Evobus is a part of Daimler's European manufacturing and sales organization and encompasses several branches within production, sales, finance, IT, big data, AI, battery technology, and R&D. There was a need to reduce the time from inquiry to quote. The project required an examination of processes, workflows, and tools between several departments, including sales and aftersales.
  
  ROLE
  William's role was to work with the CEO and aftersales manager to identify bottlenecks together with the affected teams and propose optimizations of processes, workflows, and digital tools. The project involved some programming, the development of new scripts that automate some processes, and designing requirements and proposals for improvements in existing services.
  
  CUSTOMER BENEFIT
  The time from customer inquiry to quote could be significantly reduced, making it faster to iterate on changes in inquiries and specifications. Some of the internal tools that were developed were incorporated into the business and used to automate and ensure the quality of quotes and inquiry documents.
  
  PROJECT SIZE
  10 people

• VoiceMed

  Business Strategy Specialist

  2020 - 2020

  The assignment was to support the management of an international startup that had won several Hackathons and attracted investors. The company had grown explosively, going from a team of 4 people to 50 people from 8 different time zones in just a few months.
  In the role William supported the management for a period of time by designing and clarifying the organization, identifying processes and workflows, and implementing the new organization together with the management.
  
  CUSTOMER BENEFIT
  In four months, the organization went from being difficult to oversee to a clear and more streamlined and efficient organization.
  
  PROJECT SIZE
  Approximately 50 people from 8 different time zones.

• Evobus

  Service Contracts Tender Mgt.

  2020 - 2021

  Evobus is part of Daimler's European manufacturing and sales organization and includes several branches in production, sales, finance, IT, big data, AI, battery technology, and R&D. The large international public transport operators require certain work to be performed in-house under service contracts during procurement, and the existing service and spare parts agreements are not adapted to the conditions in the procurement documents.
  
  ROLE
  Williams' role included analyzing the procurement documents and developing specifications and new local contract changes.
  
  CUSTOMER BENEFIT
  The project developed greater readiness and new processes to meet the demands of the large international operators during procurement.
  
  PROJECT SIZE
  6 people distributed across procurement and sales.

• Evobus

  eCommerce Manager Wholesale

  2019 - 2021

  Evobus is a part of Daimler's European manufacturing and sales organization, encompassing several branches in production, sales, finance, IT, big data, AI, battery technology, and R&D. This project is a continuation of the Connected Fleet project, which aimed to introduce a range of digital services in the areas of digital service management and digital fleet management. In parallel with the Connected Fleet project, an initiative was taken to create an eCommerce platform to complement and partially replace manual B2B sales. The project aimed to create an offline-to-online shift to reduce sales costs and automate the sales flow.
  
  ROLE
  The project was divided into two parts. One part aimed to certify, educate, and connect service partners to the service. The other part of the project aimed to sell the service and connect end customers to service partners and the general agent. In Williams' role, full edge-to-edge marketing responsibility was included for preparations, certification of service partners, education, marketing strategies, identification of areas for improvement, and collaboration with product owners and development teams in Germany. Needs identification, development, and ongoing evaluation of KPIs, internal tools, processes, and change work to increase internal digital capabilities as well as our service partners' digital capabilities. It also included defining and appointing the organization that will take the work forward when the eCommerce platform exits the testing phase and enters a stable phase.
  
  CUSTOMER BENEFIT
  A shift in sales from offline to online reduces pressure on spare parts salespeople and order takers and creates conditions for growth without increasing the number of spare parts salespeople and freeing up resources that can focus on KAM customers.

• Evobus

  Digital Services Manager

  2019 - 2021

  Evobus is a part of Daimler's European manufacturing and sales organization, encompassing various branches in production, sales, finance, IT, big data, AI, battery technology, and R&D.
  
  ROLE
  The assignment consisted of total market responsibility for preparations, strategies, and launch in the Swedish market of a range of different digital services and internal digital tools, as well as participating in the development of the European marketing strategy in collaboration with other partners around Europe. William's role included end-to-end coordination and responsibility for market analysis, digital readiness assessment, data quality, digital transformation and change management, education of sales teams, service partners, technical customer service, and customers. Marketing strategies in collaboration with the marketing department and sales teams. Identification of needs, development, and ongoing evaluation of KPIs, internal tools, processes, and change management to increase the internal digital capability. The role has been a balancing act between exploration vs exploitation to always push the boundaries of the organization's digital capability.
  
  CUSTOMER BENEFITS
  The project created a new profitable market branch that, through strategic changes during the project, has created several new digital services, spin-off effects such as new digital tools and processes for the entire organization in Europe.
  
  PROJECT SIZE
  Approximately 40-50 people including developers, suppliers, customers, and strategic partners

• Campus i12

  Instructor / Trainer

  2017 - 2017

  MISSION
  The mission was to organize and conduct two business development and economics training sessions, one for the vocational training program 'Digital Marketing Coordinator' and one for 'IT Security Technician'.
  The assignment involved about 70 students over 12 weeks, including all steps from planning, implementation, grading, and follow-up.

• Science Park

  Business Developer

  2015 - 2019

  ROLE
  Business developer for a business incubator and start-up arena, the role was to provide support and guidance to start-ups and scale-ups, with the aim of fostering their growth and development.
  
  William was responsible for developing and implementing new business and start-up strategies, working closely with entrepreneurs to identify growth opportunities and overcome obstacles. The mission encompassed full responsibility for business operations in two municipalities, overseeing all aspects of the incubator's activities, from daily operations, marketing and sales to finance and operations.
  
  Moreover, William supported scale-ups in preparing for external investments, expanding to new markets, and creating scalable business models. This involved working with entrepreneurs to identify potential investors, refine their pitch and business plan, and develop financial models that were attractive to investors. William also helped start-ups develop a global-first mindset and identify opportunities for international expansion.
  
  In addition, William assisted start-ups and scale-ups in developing exit strategies, including identifying potential acquisition targets and preparing for mergers and acquisitions. This involved working with entrepreneurs to assess their goals and objectives, identify potential acquisition targets, and prepare for negotiations.
  
  Overall, the role of a business developer in a start-up incubator required a deep understanding of the challenges and opportunities facing early-stage ventures, as well as the ability to develop and implement effective growth strategies. It also required strong interpersonal and communication skills, the ability to build and maintain relationships with a wide range of stakeholders, and a passion for helping entrepreneurs succeed.
  
  IMPACT
  The two municipality Science Park offices that William participated in shaping are still active contributors to the start-up and scale-up scene in Jönköpings county today.

• LGBT Group

  Scale-up - International Growth

  2012 - 2015

  LGBT Group is a conglomerate with a mix of mostly manufacturing companies but also has an innovation company that invests in and develops long-term innovation projects. One of the innovation companies manufactured and sold inflatable life-saving equipment and wanted to reach several foreign markets, including Germany, England, and Ireland. With a new product in a market dominated by a few organizations that have significant informal influence on which products are considered safe, a different strategy was required to reach out.
  
  ROLE
  Williams' role consisted of several different tasks during several phases of the company's development for sales:
  
  Scale-up through international expansion to new markets
  In-depth market analysis of the German market
  Coordination of international sales and marketing
  Development, implementation, and execution of operational plans
  Performance monitoring and reporting
  Key account management
  Establishing sales organization abroad (agents and distribution network)
  Mostly international sales (Germany, UK, Ireland, France, Norway, Denmark).
  Assisting sales in Sweden.
  
  CUSTOMER BENEFIT
  The products and sales channels were not adapted to parts of the foreign markets. New product and sales strategies attracted several foreign resellers. Foreign agents with local market knowledge were used to reach out to the more difficult customer segments. The company was purchased by the original owner after a few years, and during this transitional period, William managed all customer relationships and participated in executing the exit strategy.
  
  PROJECT SIZE
  Approximately 7 people + international sales partners

• LGBT Group

  Market Analyst

  2012 - 2012

  LGBT Group is a conglomerate consisting mostly of manufacturing companies, but also has an innovation company that invests in and develops long-term innovation projects. One of the innovation companies manufactured and sold inflatable life-saving equipment and wanted to reach several foreign markets, including Germany, England, and Ireland.
  
  ROLE
  William's role was to conduct a comprehensive market analysis to identify and define customer segments such as end customers, distributors, and resellers, as well as identify and collaborate with other stakeholders such as the Irish Chamber of Commerce, certification bodies, and lifeguard associations. The purpose was to provide intel and prepare for scale-up to new markets.
  
  IMPACT
  The pre-study lead to a successful market expansion in multiple countries which William took an active role in.

Williams anställningar

• Digital Services Manager, Evobus

  2019 - 2021

• eCommerce Manager, Evobus

  2019 - 2021

• Business Developer, Science Park

  2015 - 2019

• Consultant, Quicksave AB

  2015 - 2016

• Market Analyst, Quicksave AB

  2012 - 2012

• Business Development manager, Quicksave AB

  2012 - 2015

• Business Owner, HGL Trading

  2007 - 2012

Williams utbildningar

• Designing and Implementing a Microsoft Azure AI Solution, Cornerstone / Microsoft

  2024 - 2024

• Introduction to Modern Architecture, Dataföreningen

  2023 - 2023

• Certified SAFe 5 Agilist, Scaled Agile Inc

  2022 - 2022

• ITIL 4 Foundation, Adding Value

  2022 - 2023

• Designing Gamification Level 1 (Basic) + Certification, Engagement Alliance

  2018 - 2018

• Master in Business Administration, Jönköping University

  2012 - 2013

• International Management, Jönköping University

  2009 - 2012

• Internationellt Arbete - Globala Studier, Jönköping University

  2008 - 2009